FAQs

  • Excited about your new shoes!?! If you placed your order by 3 PM EST, it shipped out the same business day.
  • Once your order transaction is completed, you will automatically receive an email confirmation which includes your tracking information.
  • Problems with an Order? No worries, it’s our pleasure to assist you with a quick solution please contact us using the options below:

We're here to help:
Monday thru Friday: 10:00 a.m. to 6:00 p.m. (EST)
Phone: (636) 680-2750
Email: 
service@LuccaLaneShoes.com

How to return products:

If you are not 100% satisfied, simply return your item back to us for a refund within 60 days.

  • Returned items must be in unused / unworn condition and in original box returned within 60 days of delivery.

Please ship all returns to the address below using the carrier of your choice:

     LuccaLaneShoes.com
     Returns Dept.
     1111 Horan Drive
     Suite F
     Fenton, MO 63026

Return Guidelines

  • Items marked FINAL SALE cannot be exchanged or returned at any time.
  • All returns must be received within 60 days of purchase. Shoes must be in sellable (unworn) condition and packed in original shoe box(es).

Exchanges:

  • Simply return the current item for a full refund following the returns instructions and then place a new order for the correct style/size.

Refunds will be processed within 2 business days of receipt in our warehouse.

  • It may take 3-8 business days for your return to reach our warehouse.
  • Our returns team will process your return which will automatically apply a refund (for any unworn merchandise) to your original method of payment.
  • You will recieve an automated email notifying you when our team processes your return.
  • Please note that depending on your credit card company, it may take up to 10 business days after your credit is applied for it to post to your account.
  • *Items marked FINAL SALE cannot be exchanged or returned at any time.

Want to change an item you just ordered?

No worries, as long as you contact us by 12pm EST on the day an order is placed, we can still cancel the order before it ships.
(Phone: (636) 680-2750 | Email: 
service@LuccaLaneShoes.com)